TCF Bank Refused to Reimburse Woman for Fraudulent Charge

Maple Grove police investigated a fraudulent charge on a woman’s check card, but TCF Bank still refused to reimburse her for the money, according to a report from the Star Tribune’s Whistleblower.

Molly Lindmeyer reported a $500 charge from Southwest Airlines to the bank on July 30. According to the FDIC, customers have a maximum liability of $50 if they report fraudulent charges within two business days.

But TCF refused to reimburse Lindmeyer, and one employee said it was because there was video of her getting on the plane.

In fact, no one ever boarded a plane. Someone bought a gift card from outside Minnesota and used the gift card to buy two tickets. Soutwest cancelled the tickets before the buyers could use them. Maple Grove police even gave Lindmeyer a copy of the police report to show to TCF Bank.

The Star Tribune quote a TCF spokesman as saying:

“There are parts of the experience where we handled it exactly according to regulation. But I think we could have been more helpful with it, and that’s something we will be following up on with the individuals that were involved.”

TCF Bank has since reopened the case and plans to give Lindmeyer her money back.

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